FAQS

Do you receive a Medicare or private health insurance rebate when you see a psychologist?

Medicare
If you have a referral from a GP or a psychiatrist for a Mental Health Treatment Plan you will be eligible to receive a Medicare rebate of $124.50 (for a clinical psychologist) and $84.80 (for a general psychologist) per individual session for up to 10 sessions per calendar year.

After we have processed your payment we can process for rebate for you via Medicare Online. Medicare advises us that these funds will appear in your bank account within 2-3 business days.

Private Health Insurance
If you have private health insurance that includes psychological counselling as extras cover you may be eligible for a partial rebate. It is recommended that you contact your individual insurance provider for further information about your individual coverage.

How do I know if I’m eligible for a Medicare rebate?

You will need to make an appointment with your GP who will assess whether you are eligible for a Mental Health Treatment Plan.

To be able to claim the Medicare rebate for your session you will need to bring a copy of your Mental Health Treatment Plan to your first appointment with your psychologist.

Do I need a referral to see a psychologist?

No, you do not need a referral. You can make an appointment with our psychologists without a referral from your GP or a psychiatrist. If you decide to do this you will need to pay the full amount for your sessions out of your own pocket.

If would like to see whether you are eligible for referral under a Mental Health Treatment Plan you will need to speak with your GP or a psychiatrist prior to making your first appointment.

Do we conduct one-off assessments for court reporting?

Yes. This will be charged based on the APS fees.

Does ER Health Clinic have a cancellation or rescheduling policy?

ER Health Clinic has a 48-hour cancellation and rescheduling policy. This means that if you need to change or cancel your appointment you must arrange this no later than 48 hours prior to your scheduled appointment time. This gives us enough time to offer your appointment to other clients. If you cancel or change your appointment within 48 hours, you will be charged the full fee for this session (Medicare and private health insurance do not provide rebates for cancelled or unattended appointments).

Please be aware that when you book a session with us, this session is kept for you. We do not double book our appointments and other clients cannot book this session.

Is the session confidential?

All personal information gathered by the psychologist during the provision of the psychological service will remain confidential and secure except when: It is subpoenaed by court, failure to disclose the information would place you or another person at risk.

Get in touch

head office

ER Health Clinic
1 Bittern St (Cnr Skylark St), Inala, Qld 4077

goodna

Goodna Doctors
9/123 Queen St, Goodna Qld 4300

Reach Us

ER Health Clinic is a community based practice to support the local community in mental health.

PO Box 74, Inala Qld 4077

3278 9837 / 0403 920 429

admin@erhealthclinic.com.au

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